F.A.Q.
Q. What types of desserts do you provide?
A. Custom cakes and Cupcakes
Q. What additional services do you provide?
A. Consultations, On-site Delivery, On-site Setup, Pickup, Tastings
Q.Do you provide special dietary cakes, such as vegan, sugar-free or gluten-free?
A. No
Q. Are you licensed by the state health department?
A. Yes
Q. Do you offer private tastings or open house tastings?
A. Anna Cakes offers private tastings, by appointment. A tasting is for the purpose of sampling the quality, rather than every flavor offered, but we do try to offer a variety of cake flavors and fillings at our consultation.
Q. What are your tasting hours?
A. Tastings are normally scheduled on Tuesdays and Wednesdays, between 3:30pm and 8:30pm (last appointment)
Q. Describe how you price, such as by slice or by tier, for your cakes?
A. Cakes are priced by the slice. Buttercream cakes start at $3.50/serving. Fondant covered cakes (porcelain-smooth finish) start at $4.50/serving. Cupcakes start at $2.50 each, and are sold in groups of 24 -- 1 flavor per 24. Prices increase from there, depending on the intricacy of the design. *Please note custom cakes start at $100.00.
Q. Does the price include the top tier of the cake?
A. Anna Cakes does not charge for the top tier. This is your anniversary cake...our gift! Top tiers generally serve 8-12, and are traditionally saved and frozen, to be eaten on your 1 year anniversary. Some, less brave couples, choose to eat their top tier on their 1 month anniversary, or even the following morning with a little Mimosa! ;)
Q. What kind of deposit is required?
A. A 50% deposit is required to hold your date. Your date CANNOT BE HELD without a deposit. All orders under $300.00 are due in-full at the time of booking. The full balance is due 2 weeks prior to your date.
Q. Do you offer any discounts?
A. We do! If you prefer to pay your balance in-full at the time of booking, we offer 10% off of your cake base price. We also run 10% off specials throughout the year, if you pay your balance early. :-)
Q. Is the deposit/balance refundable?
A. No. Once your date is held, all business is turned away for your spot. Since we take a limited number of orders per weekend, dates sell out very quickly. Cancelation at any time will result in forfeiture of initial deposit and any prepayments.
Q. Do you offer custom cakes, or do you work with pre-designed styles?
A. We can design something that is unique to you. We can also replicate anything you have a photo of.
Q. On average, how far in advance of the event do you prepare the cake?
A. Usually baking begins the evening prior to the event. Freshness is of upmost importance.
Q. How many cakes do you schedule for a typical weekend?
A. We try to limit the number of wedding cakes per weekend to 6. Scheduling too many cakes would not allow for the time and attention to detail that is required, to make each cake a masterpiece.
Q. Will you work with my florist to garnish the cake?
A. Yes. Flower arranging is one of Anna Cakes' specialties! You can coordinate with your florist to leave the flowers you have chosen for your cake. Flower placement is included in your delivery and set-up. Anna personally designs/arranges all of her cake's fresh flowers. This is a firm policy, held in place because of both health and safety reasons, and artistic integrity. It is our belief that each cake is a work of art, and a direct reflection of our company. Anna Cakes sees each design from start to finish.
Q. What (if any) cake accessories do you rent out?
A. Cake stands are all available for rent. A minimum $100.00 deposit is required for cake display equipment. Deposit amounts may increase, based on replacement cost. Your deposit is refunded, minus a $50.00 rental charge, upon timely return of items. Items are due the Tuesday following the event.
Q. Do you offer delivery? If yes, how much is your average delivery fee?
A. Delivery cost is based on mileage and travel time. Most local deliveries are $50.00. Our delivery charge includes cake set-up, flower placement, and table decoration.
Q. Can I order my wedding cake from you, and a groom's cake or sheet cake from someone else?
A. No. This is a quality control issue. Since we cannot guarantee the quality of someone else's work, we have a strict policy against the mixing of cake vendors, including cupcakes. The cake is all cut and served in the end, and there is no differentiating what slice came from whom. If someone was to get sick, or simply not enjoy the taste/look of the secondary vendor's cake, they would not necessarily know that it wasn't provided by the same company that you hired to create your wedding cake. We recommend that if you have a family member, friend, or other preferred bakery in mind, that you serve their cake at the rehearsal dinner, the night before. :)
